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Customer Service Agent (m/w/d) - Dutch Market

Temporary, Full-time · Service Center Berlin

YOUR TASKS
  • You are the first contact person and consultant for any questions our Dutch customers and patients might have
  • You reply to requests from our customers by phone and by mail / social media / Dutch communities like Facebook and Instagram 
  • By replying to the wishes and concerns of our customers by using Salesforce, you become a “Salesforce rockstar”
  • You are outcome-oriented and customer-focused and you help our Dutch-based  customers make the right decision
  • You receive feedback from our customers with an open mind and together with your team you actively strive to improve the structures 
  • You cultivate relations with our customers and achieve customer satisfaction through creating the ideal customer journey
YOUR PROFILE
  • You have job experience in the fields of customer service, customer consultant, retail, hotel business or catering
  • OR you are a strong communicator and a committed career changer 
  • You are a humorous and easygoing teamplayer, you keep your cool even in the most hectic situations and you would like to bring our service to the next level 
  • You are reliable and work very organized
  • Big plus: you have some experience with complaint management or escalation management 
  • You are fluent in Dutch and English (and ideally you speak German- no obligation)
OUR OFFERINGS
  • Your smile with DrSmile: You get your Aligner treatment for only 300€ and we also have special conditions for Family & Friends 
  • Your feel good package: In addition to a great team, office dogs and a community room, healthy snacks, drinks and an Urban Sports membership are waiting for you
  • Your appreciation: Besides weekly Q&A sessions with our management and our Friday Pizza&Beer, we always celebrate our successes together
  • We say thank you: After 3 years, a world trip awaits you with our Around-the-World ticket with an additional month of paid holiday
  • Your development: Through specific training and autonomous work as well as challenging tasks you will never stop learning with us
YOUR APPLICATION
Show us your Smile!
Even if not all of our points apply to you, we would be happy if you could convince us with the right arguments that you are the ideal cast!
About us
DrSmile is one of the fastest-growing digital healthcare startups in Germany. We specialize in cosmetic teeth straightening with innovative clear aligner technology and strive to be the first dentist chain you really love.
With innovative 3D printing technologies, telemedicine capabilities, and a network of aspiring doctors, we create novel and contemporary solutions to provide high-quality dentistry. We aim at being the first real lifestyle brand within the dental market, a market that hasn’t received real disruption ever since its inception. Our goals are high, we’re hungry for success and our patient’s happiness is our daily motivation.
We offer flat hierarchies, a fast-paced environment, wonderful co-workers, and an impeccable learning experience. Of course, we also have the usual office puppies everybody loves.
Ready.Steady.Smile!
We are looking forward to welcoming you!
We appreciate your interest in DrSmile. Please fill the following short form. If you have difficulties with the upload of your data, please feel free to email jobs@drsmile.de.

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